Returns & Exchanges

At Lonqi, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all eligible items. If your order doesn't meet your expectations, simply follow our streamlined process to secure a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your Lonqi account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided in your confirmation email to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.